SmallBizGenius Analysis

Giftcards.com offers a convenient way to purchase and send gift cards, but customers report mixed experiences. While many praise the ease of use and wide selection, others cite issues with order cancellations, redemption difficulties, and poor customer service.

Category Breakdown

Scores based on analysis of 272 recent reviews

Ease of Use

8.5/10

Many reviewers find Giftcards.com easy to navigate and use for purchasing gift cards. They appreciate the straightforward process and quick transactions, often highlighting the convenience of sending e-gift cards.

40 reviews mention this

Order Issues & Cancellations

3.0/10

A significant number of reviewers report issues with order cancellations, often without clear explanation. Customers describe being charged for orders that were subsequently canceled, and struggling to get refunds or resolution from customer service. Some reviewers report that the website rejects orders for security reasons, even with valid payment information.

25 reviews mention this

Customer Service

4.0/10

Several reviewers express dissatisfaction with Giftcards.com's customer service. Common complaints include difficulty contacting support, slow response times, and unhelpful or generic responses to inquiries. Some reviewers specifically mention the lack of a phone number for direct assistance.

18 reviews mention this

Redemption Problems

3.5/10

Some reviewers report difficulties redeeming gift cards received from Giftcards.com. These issues include unclear instructions, limited selection of cards available for redemption, and the need to create an account to redeem the gift card.

10 reviews mention this

Selection & Options

8.0/10

Reviewers generally appreciate the wide selection of gift cards available on Giftcards.com. They like the variety of retailers and the option to personalize cards with messages and videos.

15 reviews mention this

Delivery Speed & Reliability

7.0/10

While some reviewers praise the quick delivery of e-gift cards, others report delays or non-delivery of physical cards. This inconsistency in delivery reliability is a point of concern for some customers.

12 reviews mention this

Pros & Cons

What Customers Love

Easy and quick purchasing process Mentioned 40x
"Gift card buying process is always quick and easy."
Wide selection of gift card options Mentioned 15x
"The selection is vast, and it is easy to order them."
Personalization options available Mentioned 8x
"I love being able to personalize them and it's makes them special."
Convenient for last-minute gifts Mentioned 7x
"Needed a gift quick… this did the job."
Option to schedule delivery Mentioned 5x
"Even nicer was they give you the option of delivering it on a future date via text or email. That helped a lot."

Common Complaints

Frequent order cancellations without explanation Mentioned 25x
"CANCEL CANCEL CANCEL - giftcards.com continually rejects the order."
Poor customer service and lack of phone support Mentioned 18x
"You customer support is non-existing."
Difficulties redeeming gift cards Mentioned 10x
"VERY difficult experience to redeem a giftcard.com gift card I received as a present. No clear directions on packaging or website."
Delivery delays or non-delivery Mentioned 7x
"I ordered my granddaughters gift card on the Dec 10th. Today is the 24th and still haven't received it."
Website glitches and payment issues Mentioned 5x
"I tried to pay with PayPal, but webpage would not direct me to PayPal."

Common Questions About Giftcards

Answers derived from customer review patterns

Is Giftcards legit and trustworthy?

Giftcards.com has a mixed reputation based on customer reviews. While many users report positive experiences with easy purchases and a wide selection, a significant number of reviewers cite issues with order cancellations, redemption problems, and poor customer service. Some reviewers even label it a scam due to drained card balances, though this is not a widespread sentiment. Before using Giftcards.com, it's wise to be aware of these potential issues and consider alternative options if reliability is crucial.

Based on 45 reviews

Does Giftcards have good customer service?

Customer service is a major pain point for many Giftcards.com users. Numerous reviewers complain about difficulty contacting support, slow response times, and unhelpful or generic replies. The lack of a phone number for direct assistance is a recurring criticism. While some customers may have positive interactions, the overall sentiment suggests that customer service is an area where Giftcards.com needs significant improvement.

Based on 18 reviews

Is Giftcards worth it for small business?

Whether Giftcards.com is worth it for small businesses depends on their specific needs and risk tolerance. The platform offers convenience and a wide selection of gift cards, which can be appealing for employee rewards or client appreciation gifts. However, the reported issues with order cancellations, redemption problems, and customer service could create significant headaches for businesses relying on timely and reliable gift card delivery. Small businesses should weigh the potential benefits against the risks before choosing Giftcards.com.

Based on 20 reviews

What is Giftcards.com's redemption process like?

The redemption process for Giftcards.com gift cards appears to be a source of frustration for some users. Several reviewers report difficulties understanding the redemption instructions and navigating the website. Some mention the need to create an account to redeem the gift card, which adds an extra step to the process. Additionally, a few reviewers note a limited selection of cards available for redemption, which can be disappointing for recipients.

Based on 10 reviews

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